Investor Grievance Redressal Mechanism
In accordance with SEBI guidelines for Registered Investment Advisers, following is the information regarding Investor Grievance Redressal Mechanism followed at ACE.
Contact Details
- Email: financialplanning@gauravmashruwala.com
- Telephone: +91-22 22630686 / +91-22 22694545
- Address: A Cutting Edge, 204, Bhagyoday Building, 79, Nagindas Master Road, Fort, Mumbai - 400 023.
If your query is not resolved to your satisfaction within 10 working days, you may send an email to gmashruwala@gmail.com.
Escalation to SEBI
- Further, If not satisfied with our response you can lodge your complaint with SEBI at https://scores.sebi.gov.in or use their mobile application link https://play.google.com/store/apps/details?id=com.sebi.invapp
- Access the Online Dispute Resolution (ODR) Portal:https://smartodr.in/login
- For assistance, contact SEBI Toll Free Helpline: 1800 22 7575 / 1800 266 7575
- SEBI Address: SEBI Bhavan, Plot No C4-A, ‘G’ Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051
Grievance Redressal / Escalation Matrix
| Designation | Contact Person | Address | Contact No. | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | N/A | N/A | N/A | N/A | N/A |
| Head of Customer Care | N/A | N/A | N/A | N/A | N/A |
| Compliance Officer | N/A | N/A | N/A | N/A | N/A |
| CEO | N/A | N/A | N/A | N/A | N/A |
| Principal Officer | Gaurav Mashruwala | 204, Bhagyoday Bldg, 79 Nagindas Master Road, Fort, Mumbai –400001, Maharashtra | +91-22-22630686 / +91-22 22694545 | gmashruwala@gmail.com | 9:30 am – 5:00 pm |
Mandatory Regulatory Disclosures
Complaint Data: For more information regarding complaint data, click here .
Audit Related Disclosures
Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of SEBI (Investment Advisers) Regulations, 2013 for last financial years:
| Sr. No | Financial Year | Compliance Audit Status | Remarks |
|---|---|---|---|
| 1 | FY 2020-21 | Conducted | - |
| 2 | FY 2021-22 | Conducted | - |
| 3 | FY 2022-23 | Conducted | - |
| 4 | FY 2023-24 | Conducted | - |
| 5 | FY 2024-25 | Ongoing | - |
Disclaimer
“Registration granted by SEBI, membership of BSE and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.”
Investment in securities markets are subject to market risks. Read all the related documents carefully before investing.